Refunds

Our files are digital and made to your size, so we handle problems case by case. Here is what you can expect.

If a file does not work

If a file will not open, does not match what you configured, or does not cut as described, write to contact@plycuts.com with the model name and your settings. We will fix it or give your credit back.

After a download

Once you have downloaded a file correctly, the credit is used and we do not offer refunds on credits already spent, unless the file does not work as described above.

Unused credits

If you have not used any of the credits in a pack, you can ask for a full refund within 14 days of buying it. Write to contact@plycuts.com from the email you used at checkout.

Unlimited plan

You can cancel at any time from your receipt and keep access until the end of the period you paid for. If you have not downloaded anything with the plan, you can ask for a refund of the latest payment within 14 days. Past periods are not refunded once you have used the plan.

Your legal rights

Nothing on this page limits any rights you have under the consumer law where you live.